How soon can I expect my first box for the Annual Membership or Quarterly Subscription?
WE ARE CURRENTLY ACCEPTING ORDERS for the FALL 2020 BURST and BLOOM boxes that will begin to ship in early September.
You will be notified via email when your box has shipped. Subsequent boxes ship out within the first two weeks of March, June, September, and December. Please allow 10-15 business days from your email confirmation to receive your box.
Can I send a subscription box as a gift?
Absolutely! This is the perfect gift for any girl! You can sign up for a subscription under Membership Boxes. During the shipping section of checkout complete the "To and From" box and enter the recipients shipping address. Notes for the gift cards are hand written exactly as typed. We will not changed any words as there are many inside jokes and nicknames and we do not want to mess it up! So type carefully!
When will I be billed for my STRONG self(ie) subscription?
If you order today, you will be billed right away to reserve your membership. After that, all quarterly subscribers will be billed on the 1st day of March, June, September, and December.
Do you ship to Canada?
Yes, we do ship to Canada via USPS, UPS or DHL. We have been notified that there will be a significant cost to ship International for packages under 5 pounds starting July 1, 2020. The July 1st implementation date was mandated in the approved UPU deal. The cost to ship a single box to Canada is $45. This will calculate at check out.
What is your cancellation policy?
You can pause or cancel your STRONG self(ie) quarterly subscription at any time after you are with us for 2 seasons. There is no cancellation fee unless you cancel before the two season commitment then there will be a $25 service fee.
Quarterly members are billed at the time of purchase and then subsequently on the 1st day of each quarterly shipping month (March, June, September, December). Quarterly members must cancel 21 days prior to the next bill date. For example, to cancel the spring box that will invoice on March 1st, you must cancel prior to February 7th.
Annual memberships are nonrefundable.
Cancelling your billing agreement on PayPal does not cancel your subscription. You must cancel your subscription with STRONG self(ie) via your online account or by contacting us at email@example.com.
How does sizing work on the clothing?
STRONG self(ie) occasionally will include a clothing item in the membership boxes. We work with many vendors to source our clothing and do the best we can to get the clothing to run true to size. Clothing in the Bloom box will be Youth sizes and clothing in the BURST box will be Adult sizes. Bloom box members can choose youth and adult sizing. If adult size is chosen for a Bloom box, the clothing item will be the one from the Burst box. We will send the size listed on your subscription so be sure to update the size as your girl grows.
As we improve the Customer Portal, please email us your size changes. Our email is firstname.lastname@example.org
If you have any special sizing requests or prefer not to receive clothing in your box, please email us.
Oh no! I forgot to update my sizing for the box and the clothing item does not fit! What do I do?
Keeping your subscription updated with your girls size is the members responsibility. We send email reminders to all of our members throughout the season as a reminder. If the clothing item in your box does not fit please contact us as soon as possible. You can exchange the item if we have extra sizes available. Shipping charges will be your responsibility to return the item and cover the cost to send a replacement item. The replacement clothing item will be mailed out AFTER we receive the return product.
What if I don't love something in my box?
We hope you LOVE everything we selected to help you be a STRONG self(ie) girl. In the event you don't love something we encourage you to share it with a friend or donate it to a local charity.
Do you include food in your boxes?
STRONG self(ie) does include a variety of health(ie) snacks in some of our boxes. Please check the ingredients to ensure you and/or your child does not have an allergy to the ingredients. The snacks can contain nuts and peanuts. STRONG self(ie) is not responsible for allergic results from products in the box.
Does STRONG self(ie) accept returns?
STRONG self(ie) purchases are nonrefundable. Any returns made to us will not be eligible for a refund.
Oh no! My STRONG self(ie) box or product arrived damaged! What now?
If you receive a damaged product in your box, or if your box arrived damaged or missing a product, please email us at email@example.com ASAP, and we will take care of it!
My STRONG self(ie) box never arrived. What should I do?
If your STRONG self(ie) box is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If we are not notified within this timeframe, we cannot be held accountable for the missing box and will not be able to offer you a replacement or refund. If the box did not arrive due to an incorrect address entered by the customer or an address change there will be a $25 service fee to send a replacement box.
We would love to hear about your product and company! Email firstname.lastname@example.org and tell us about you and what your company has to offer the STRONG self(ie) squad.