FREQUENTLY ASKED QUESTIONS
How soon can I expect my first box for the Annual Membership or Quarterly Subscription?
NOW TAKING ORDERS FOR SUMMER BOXES TO BE SHIPPED IMMEDIATELY!
You will be notified via email when your box has shipped. Subsequent boxes ship out within the first two weeks of March, June, September, and December. Please allow 10-15 business days from your email confirmation to receive your box.
We ship out all NEW orders within 3-4 business days but possibly sooner. During the holiday season we ship boxes within 24 hours of receipt of the order.
How does shipping work?
We ship all of our gift and membership boxes out of our warehouse in Downers Grove, IL. Once your order has shipped you will receive an email with tracking information.
Do you ship to Canada?
Yes, we do ship to Canada via USPS, UPS or DHL. We have been notified that there will be a significant cost to ship International for packages under 5 pounds starting July 1, 2020. The July 1st implementation date was mandated in the approved UPU deal. The cost to ship a single box to Canada is $30. This will calculate at check out. Customers are responsible for all custom and import fees.
My STRONG self(ie) box never arrived. What should I do?
We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, (such as an incorrectly entered address) we can send a replacement box once the original box is returned to us. There is a $12 service fee to send the replacement box to cover additional shipping costs.
My box says delivered but the recipient did not receive it.
Be sure to look around the house and ask neighbors as there is a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!
Can I send a subscription box as a gift?
Absolutely! This is the perfect gift for any girl! You can sign up for a subscription under Membership Boxes.
Do you include a receipt in the box?
We understand that most boxes are shipped directly to the recipient so we do not include pack slips or receipts in any of our shipments.
Can I include a personal message to the recipient?i
Yes! Notes for the gift cards are hand written exactly as typed. We will not changed any words as there are many inside jokes and nicknames and we do not want to mess it up! So type carefully!
When will I be billed for my STRONG self(ie) subscription?
If you order today, you will be billed right away to reserve your membership. After that, all quarterly subscribers will be billed on the 1st day of March, June, September, and December.
What is your cancellation policy?
You can pause or cancel your STRONG self(ie) quarterly subscription at any time after you are with us for 2 seasons. There is no cancellation fee unless you cancel before the two season commitment then there will be a $25 service fee.
Quarterly members are billed at the time of purchase and then subsequently on the 1st day of each quarterly shipping month (March, June, September, December). Quarterly members must cancel 21 days prior to the next bill date. For example, to cancel the spring box that will invoice on March 1st, you must cancel prior to February 7th.
Annual memberships are nonrefundable.
Cancelling your billing agreement on PayPal does not cancel your subscription. You must cancel your subscription with STRONG self(ie) via your online account or by contacting us at firstname.lastname@example.org.
How does sizing work with the clothing?
STRONG self(ie) occasionally will include a clothing item in the membership boxes. We work with many vendors to source our clothing and do the best we can to get the clothing to run true to size. Clothing in the Bloom box will be Youth sizes and clothing in the BURST box will be Adult sizes. Bloom box members can choose youth and adult sizing. If adult size is chosen for a Bloom box, the clothing item will be the one from the Burst box. We will send the size listed on your subscription so be sure to update the size as your girl grows.
As we improve the Customer Portal, please email us your size changes. Our email is email@example.com
If you have any special sizing requests or prefer not to receive clothing in your box, please email us.
Oh no! I forgot to update my sizing for the box and the clothing item does not fit! What do I do?
Keeping your subscription updated with your girls size is the members responsibility. We send email reminders to all of our members throughout the season as a reminder. If the clothing item in your box does not fit please contact us as soon as possible. You can exchange the item if we have extra sizes available. Shipping charges will be your responsibility to return the item and cover the cost to send a replacement item. The replacement clothing item will be mailed out AFTER we receive the return product.
What if I don't love something in my box?
We hope you LOVE everything we selected to help you be a STRONG self(ie) girl. In the event you don't love something we encourage you to share it with a friend or donate it to a local charity.
Do you include food in your boxes?
STRONG self(ie) does include a variety of health(ie) snacks in some of our boxes. Please check the ingredients to ensure you and/or your child does not have an allergy to the ingredients. The snacks can contain nuts and peanuts. STRONG self(ie) is not responsible for allergic results from products in the box.
Does STRONG self(ie) accept returns?
STRONG self(ie) purchases are nonrefundable. Any returns made to us will not be eligible for a refund.
Oh no! My STRONG self(ie) box or product arrived damaged! What now?
If you receive a damaged product in your box, or if your box arrived damaged or missing a product, please email us at firstname.lastname@example.org ASAP, and we will take care of it!
How do I get my product in your box?
We would love to hear about your product and company! Email email@example.com and tell us about you and what your company has to offer the STRONG self(ie) gift boxes.
Do you have an affiliate program?
We strongly believe that our success is tied to the success of our affiliates. We partner with affiliates that believe in our mission and love promoting something that goes beyond the box. If you want to join our program, click here.