FREQUENTLY ASKED QUESTIONS

STRONG self(ie) prides itself on providing exceptional customer service and we believe part of being a STRONG person is doing the right thing and admitting mistakes so we hold this standard for ourselves and our customers.
You can count on us to:
-  Respond promptly to your messages.  If you don't hear back from us chances are we never received your message.  You can reach us at info@strongselfie.com
-  We promise to get the package into the hands of the shipping carriers as quickly as possible!  We understand this is a gift and timing is important but please know we have no control of the box once we hand it off.
-  Admit when we make a mistake.  Missing a product from your box...oops!  We are so sorry!  Promptly email us and we will get it out to you.
-  Correct any error promptly + completely that is our fault.
-  Be honest and have an open dialogue with you.
What we expect from our customers:
-  Be gracious and kind in your messages to us.  We are 2 moms with a staff of amazing people with a mission of helping girls feel confident and making gifting easy for you.  There are real people getting your emails.
-  Own your actions.  Entered the address wrong?  Forgot to change an address for an upcoming box? It happens!  We can help but please don't be angry at us for shipping to the address you entered on the order.
-  Tell us what you love!  We always hear the bad stuff but the positive feedback helps us on the not so good days :)
We value all our customers and want you to have a positive experience with STRONG self(ie).  Let's be STRONG together and inspire the girls in your life and let's inspire one another to be good role models.

 

SUBSCRIPTION QUESTIONS
When will I be billed for my STRONG self(ie) subscription
If you order today, you will be billed right away to reserve your box. After that you will be invoiced on the 25th of each month for the monthly subscription.  3 month subscriptions are billed every 3 months.  6 month subscriptions are billed every 6 months.

Orders placed between 1st-15th will get the current month's box which will ship within 2 business days. Next bill date will be the 25th for the next month's box. 
All of our subscriptions auto renew on the 25th include the 3 and 6 month pre paid subscriptions.

What is your cancellation policy?
We hope you never want to leave us but if you need to skip a month or cancel your subscription you may do so any time prior to the renewal date.  If you forget to cancel prior to your renewal date you may cancel for the following renewal date.  As a small business we plan products for your box so we will not refund your charge if you do not cancel PRIOR to your renewal date.  Thank you for understanding.

 

Is the packaging different every month?
We do use a variety of shipping packages depending on the size and weight of the items shipping each month.  The variety of shipping vessels are boxes and bubble mailers.  Either way, they are branded STRONG self(ie) and will carry all the good vibes right to her doorstep!

 

What if I don't love something in my box?
We hope you LOVE everything we selected to help you be a STRONG self(ie) girl. In the event you don't love something we encourage you to share it with a friend or donate it to a local charity. 

Do you include food in your boxes
?
STRONG self(ie) does include a variety of health(ie) snacks in some of our boxes. Please check the ingredients to ensure you and/or your child does not have an allergy to the ingredients.  The snacks can contain nuts and peanuts.  STRONG self(ie) is not responsible for allergic results from products in the box.

How do I access my online account?
All subscribers can manage their accounts via the customer portal.  You will get an email after you subscribe with a link to activate your online account.  Once you do that you will see your information.  If you are a current subscriber and the system does not recognize your email it is because you did not activate your account.  You will need to send us an email and we can resend the activation email so you can get access to our online portal.

 

SHIPPING INFORMATION
When will my first box ship? 
Orders placed between the 1-15th of the month will ship from our warehouse in Downers Grove, IL within 2 business days.  Any order placed after the 15th will ship on or before the 1st of the next month.
Example 1 - Order placed between 1st-15th will get the current month's box which will ship within 2 business days.
Example 2 - Order placed after the 15th of a month will get the next month's box which will ship within 2 business days.

Is shipping included?
Shipping is not included in the subscription cost.  As a small business we can no longer cover the entire cost of shipping due to the increases in shipping prices and ongoing surcharges.  For US shipping we will absorb anything over $8 per box per month.  The cost to ship to Canada is calculated at checkout.  Shipping is calculated at check out for all orders placed in The Shop.
Monthly Subscription = $8 per box
If you purchase a 3 month subscription the shipping is $8 per box x 3 months = $24.
If you purchase a 6 month subscription the shipping is $8 per box x 6 months = $48.

Do you ship to Canada?
Yes, we do ship to Canada via several shipping carriers that you can choose from at checkout.  The cost is calculated at checkout based on current rates.  Customers are responsible for all custom and import fees.

Can I ship to 2 different addresses?
If you are gifting to several girls that live at different locations, it is best to place separate orders so the subscriptions can have their own individual shipping addresses.

My STRONG self(ie) box never arrived. What should I do
We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, (such as an incorrectly entered address) we can send a replacement box once the original box is returned to us.  There is a $12 service fee to send the replacement box to cover additional shipping costs.

My box says delivered but the recipient did not receive it.
Be sure to look around the house and ask neighbors as there is a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything in our power to locate it by calling the carrier. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end! 

GIFTING QUESTIONS
Can I send a subscription box as a gift?
Most of the orders we receive are gifts!  You can try it for a month to see if she likes it (we know she will!).  You may cancel your subscription at any time so it truly is risk free!

Do you include a receipt in the box?
We understand that most boxes are shipped directly to the recipient so we do not include pack slips or receipts in any of our shipments.

Can I include a personal message to the recipient?
Yes!  Notes for the gift cards are hand written exactly as typed.  We will not change any words as there are many inside jokes and nicknames and we do not want to mess it up!  So type carefully!

RETURN INFORMATION
Does STRONG self(ie) accept returns?
STRONG self(ie) purchases are nonrefundable. Any returns made to us will not be eligible for a refund. 

Oh no! My STRONG self(ie) box or product arrived damaged! What now?
If you receive a damaged product in your box, or if your box arrived damaged or missing a product, please email us at info@strongselfie.com ASAP, and we will take care of it!

FOR VENDORS
How do I get my product in your box?
We would love to hear about your product and company! Email info@strongselfie.com and tell us about you and what your company has to offer the STRONG self(ie) gift boxes.

Do you have an affiliate program?
We strongly believe that our success is tied to the success of our affiliates. We partner with affiliates that believe in our mission and love promoting something that goes beyond the box. If you want to join our program please visit Shareasale.
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