FREQUENTLY ASKED QUESTIONS

SUBSCRIPTION QUESTIONS
When will I be billed for my STRONG self(ie) subscription
If you order today, you will be billed right away to reserve your box. After that you will be invoiced on the 25th of each month.

Orders placed between 1st-15th will get the current month's box which will ship within 2 business days. Next bill date will be the 25th for the next month's box. 
All of our subscriptions auto renew on the 25th.

What is your cancellation policy?
We hope you never want to leave us but if you need to skip a month or cancel your subscription you may do so any time prior to the renewal date.

What if I don't love something in my box?

We hope you LOVE everything we selected to help you be a STRONG self(ie) girl. In the event you don't love something we encourage you to share it with a friend or donate it to a local charity. 

Do you include food in your boxes
?
STRONG self(ie) does include a variety of health(ie) snacks in some of our boxes. Please check the ingredients to ensure you and/or your child does not have an allergy to the ingredients.  The snacks can contain nuts and peanuts.  STRONG self(ie) is not responsible for allergic results from products in the box.

SHIPPING INFORMATION
When will my first box ship?
We are currently taking orders for the DECEMBER Monthly box.  December boxes will begin shipping in mid-November.
Orders placed between the 1-15th of the month will ship from our warehouse in Downers Grove, IL within 2 business days.  Any order placed after the 15th will ship on or before the 1st of the next month.
Example 1 - Order placed between 1st-15th will get the current month's box which will ship within 2 business days.
Example 2 - Order placed after the 15th of a month will get the next month's box which ships on or around the 1st.

Is shipping included?
Shipping is included in the monthly cost for all US addresses for subscription boxes.  The cost to ship to Canada is calculated at checkout.  Shipping is calculated at check out for all orders placed in The Shop.

Do you ship to Canada?
Yes, we do ship to Canada via USPS and the cost is calculated at checkout based on current USPS rates.  Customers are responsible for all custom and import fees.

Can I ship to 2 different addresses?
If you are gifting to several girls that live at different locations, it is best to place separate orders so the subscriptions can have their own individual shipping addresses.

My STRONG self(ie) box never arrived. What should I do
We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, (such as an incorrectly entered address) we can send a replacement box once the original box is returned to us.  There is a $12 service fee to send the replacement box to cover additional shipping costs.

My box says delivered but the recipient did not receive it.
Be sure to look around the house and ask neighbors as there is a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything in our power to locate it by calling the carrier. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end! 

GIFTING QUESTIONS
Can I send a subscription box as a gift?
Most of the orders we receive are gifts!  You can try it for a month to see if she likes it (we know she will!).  You may cancel your subscription at any time so it truly is risk free!

Do you include a receipt in the box?
We understand that most boxes are shipped directly to the recipient so we do not include pack slips or receipts in any of our shipments.

Can I include a personal message to the recipient?i
Yes!  Notes for the gift cards are hand written exactly as typed.  We will not change any words as there are many inside jokes and nicknames and we do not want to mess it up!  So type carefully!

RETURN INFORMATION
Does STRONG self(ie) accept returns?
STRONG self(ie) purchases are nonrefundable. Any returns made to us will not be eligible for a refund. 

Oh no! My STRONG self(ie) box or product arrived damaged! What now?
If you receive a damaged product in your box, or if your box arrived damaged or missing a product, please email us at info@strongselfie.com ASAP, and we will take care of it!

FOR VENDORS
How do I get my product in your box?
We would love to hear about your product and company! Email info@strongselfie.com and tell us about you and what your company has to offer the STRONG self(ie) gift boxes.

Do you have an affiliate program?
We strongly believe that our success is tied to the success of our affiliates. We partner with affiliates that believe in our mission and love promoting something that goes beyond the box. If you want to join our program, click here.
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