Frequently Asked Questions
I just subscribed for my first STRONG self(ie) box. What will I receive?
Congratulations! Welcome to the STRONG self(ie) community! You will receive a box filled with 4-6 of our favorite seasonal products that we think support strong girls. Our goal with each box is to provide you with a meaningful, inspiring message to help you be your STRONG-est self(ie)! We ship out 4 boxes a year.
How soon can I expect my first box?
WE ARE CURRENTLY ACCEPTING ORDERS FOR THE SUMMER 2019 BOX THAT ARE CURRENTLY SHIPPING WHILE SUPPLIES LAST. You will be notified via email when your box has shipped. Subsequent boxes ship out within the first two weeks of March, June, September, and December. Please allow 10-15 business days from your email confirmation to receive your box.
Can I send a subscription box as a gift?
Absolutely! This is the perfect gift for any girl! You can sign up for a subscription under Subscribe. During the shipping section of checkout complete the "To and From" box and enter the recipients shipping address.
Can I send a subscription box as a one-time gift?
We do have a limited amount of boxes reserved for one time gifts. You can find gift boxes under "Gifts."
When will I be billed for my STRONG self(ie) subscription?
If you order today, you will be billed right away to reserve your membership. After that, all quarterly subscribers will be billed on the 1st day of March, June, September, and December.
What is your cancellation policy?
You can pause or cancel your STRONG self(ie) quarterly subscription at any time after you are with us for 2 seasons. There is no cancellation fee unless you cancel before the two season commitment then there will be a $25 service fee.
Quarterly members are billed at the time of purchase and then subsequently on the 1st day of each quarterly shipping month (March, June, September, December). Watch the video below to learn how to pause or cancel your subscription online. Quarterly members must cancel 15 days prior to the next bill date. For example, to cancel the spring box that will invoice on March 1st, you must cancel prior to February 15th.
Annual gift memberships are nonrefundable.
Cancelling your billing agreement on PayPal does not cancel your subscription. You must cancel your subscription with STRONG self(ie) via your online account or by contacting us at firstname.lastname@example.org.
How does STRONG self(ie) select the appropriate sizing for my daughter?
STRONG self(ie) has many vendors that we work with to source our clothing. If a specific product runs on the larger side we may send a smaller size to accommodate and vice versa...if the clothing runs small we will go up in size. Watch the video below to learn how to easily adjust the sizing for future boxes. If you have any special sizing requests or prefer not to receive clothing in your box, please email us.
What if I don't love something in my box?
We hope you LOVE everything we selected to help you be a STRONG self(ie) girl. In the event you don't love something we encourage you to share it with a friend or donate it to a local charity.
Do you include food in your boxes?
STRONG self(ie) does include a variety of health(ie) snacks in some of our boxes. Please check the ingredients to ensure you and/or your child does not have an allergy to the ingredients. The snacks can contain nuts and peanuts. STRONG self(ie) is not responsible for allergic results from products in the box.
Does STRONG self(ie) accept returns?
STRONG self(ie) purchases are nonrefundable. Any returns made to us will not be eligible for a refund.
Oh no! My STRONG self(ie) box or product arrived damaged! What now?
If you receive a damaged product in your box, or if your box arrived damaged or missing a product, please email us at email@example.com ASAP, and we will take care of it!
My STRONG self(ie) box never arrived. What should I do?
If your STRONG self(ie) box is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If we are not notified within this timeframe, we cannot be held accountable for the missing box and will not be able to offer you a replacement or refund. If the box did not arrive due to an incorrect address entered by the customer or an address change there will be a $25 service fee to send a replacement box.
FOR VENDORS:How do I get my product in your box?
We would love to hear about your product and company! Email firstname.lastname@example.org and tell us about you and what your company has to offer the STRONG self(ie) squad.